Hard Rock Hotel & Casino Lake Tahoe

Casino Shift Manager

Job ID
2017-1820
Status
Regular Full-Time
Department
Casino Operations

Job Description

From the brand that rocks the world, a career that rocks yours! 

 

POSITION SUMMARY
The incumbent in this position is responsible for the overall supervision of casino table gaming activities and employees on an assigned shift to ensure that gaming regulations are observed and to protect the security and integrity of the games.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  1. Hire, train, motivate, and supervise games staff in order to ensure that team members receive adequate guidance and resources to accomplish established department standards.
  2. Direct and coordinate with scheduling coordinator in the development of daily schedule to ensure adequate staffing levels for pit operations.
  3. Open and close games in a manner that provides optimal labor efficiency and customer service.
  4. Report any suspected irregular or illegal gaming practices to the Security/Surveillance Department and Director of Gaming Operations to ensure that gaming policies and regulations are observed at all times.
  5. Monitor security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.
  6. Grant complimentary services to high limit players, according to established guidelines, and resolves all guest complaints or problems to ensure courteous and friendly service to all gaming customers.


WORKING CONDITIONS
Must have ability to:

  • Observe and identify suspected cheaters as well as to observe and direct actions of subordinates.
  • Use all equipment associated with the position, including but not limited to computer keyboard.
  • Effectively communicate with all levels of employees as well as customers.
  • Review and comprehend all necessary documentation.
  • Effectively and efficiently move around work area.
  • Spend majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.


JOB QUALIFICATIONS
Complete knowledge of all games on the casino floor, including rules, cheating methods, etc. Knowledge of casino marketing practices helpful, but not required. Basic understanding of theoretical win. Basic understanding of at least one count system and basic strategy. Basic mathematical skills required. These skills and abilities are typically acquired through the completion of a high school degree or equivalent as well as through a minimum of three years of progressively responsible gaming experience, with a minimum of two years in gaming supervision. Completion of gaming school or classroom training preferred.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel & Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

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