Hard Rock Hotel & Casino Lake Tahoe

Table Game Manager

Job ID
2017-1831
Status
Regular Full-Time
Department
Casino Operations

Job Description

 

From the brand that rocks the world, a career that rocks yours! 

 

 

POSITION SUMMARY
The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

  1. Assume overall responsibility for the effective gaming service activities for a designated area or pit.
  2. Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
  3. Control and direct games in progress by monitoring and providing assistance and dealer correction.
  4. Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
  5. Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
  6. Assist and make recommendations in regard to the hiring, appraising, and disciplining of staff to ensure adequate level and quality of employees for provision of services.
  7. Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.


WORKING CONDITIONS
Must have ability to:

  • Operate a computer keyboard.
  • Review and comprehend player data and other necessary documentation and observe play of guests.
  • Communicate effectively with customers as well as all levels of employees.
  • Move effectively and efficiently around pit area so as to be able to observe play at all tables.
  • Use a telephone.
  • Coordinate or supervise the work of others.


JOB QUALIFICATIONS
Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised. Must have the knowledge of and ability to identify various cheating techniques. Must have completed a wide variety of specific games training programs with resulting proficiency in several pit games. These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

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