Hard Rock Hotel & Casino Lake Tahoe

Hostperson -Alpine Union

Job ID
2017-1844
Status
Regular Full-Time
Department
Food & Beverage

Job Description

From the brand that rocks the world, a career that rocks yours! 

 

POSITION SUMMARY

The incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable.

 

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  1. Provide information on all aspects of the Hard Rock Hotel and Casino Lake Tahoe services and facilities for guests.
  2. Greet guests and arranges for seating; monitors room atmosphere.
  3. Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
  4. Answer phones according to established procedures.
  5. Communicate with co-workers and supervisor to ensure quality service.

 

WORKING CONDITIONS

Must have ability to:

  • Communicate effectively with customers as well as co-workers.
  • Document and comprehend reservations.
  • Stand throughout an eight hour shift.
  • Move effectively and efficiently throughout the restaurant.
  • Lift up to 10 pounds so as to carry stacks of menus or help to bus tables as necessary.
  • Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume.
  • Communicate effectively with customers and co-workers.

                                                                                                                                                           

JOB QUALIFICATIONS

The skills and abilities necessary for effective performance within this position are typically acquired through one year customer service experience.  Prior restaurant experience is helpful.

 

 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

 

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed