Hard Rock Hotel & Casino Lake Tahoe

Dual Rate-Slot Floor Supervisor

Job ID
Regular Full-Time
Casino Operations

Job Description

From the brand that rocks the world, a career that rocks yours! 





The incumbent in this position is responsible for an assigned shift and directs the activities of slot employees on that shift.




(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)


1.   Direct all slot personnel (attendant and technician) on an assigned shift according to proper policies and procedures.


2.   Monitor slot equipment in order to maintain proper use and maintenance.


3.   Work casino floor slot areas greeting and developing "new" players as well as existing players and accommodating their needs within program guidelines to ensure player satisfaction and encourage return visits.


4.   Prepare daily schedules according to business levels.


5.   Ensure all slot personnel are in compliance with Title 31 requirements.


6.   Monitor and pay jackpots.        


7.   Supply support operations as needed.


8.   Monitor and help maintain all change machines.


9.   Issue complimentary to players in accordance with established guidelines.


10. Handle guest complaints and disputes fairly and with the best interest of the hotel/casino in mind.


11. Prepare and administer disciplinary action.





Must have ability to:

  • Communicate effectively at all times, with customers as well as all levels of employees.
  • Observe and direct actions of subordinates, as well as ability to distinguish between different denominations of currency in order to pay off jackpots.
  • Review and comprehend all necessary documentation.
  • Effectively and efficiently move around work area.
  • Reach and lift up to 25 pounds in order to fill and maintain change machines.
  • Spend majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.




Demonstrated familiarity with Slot Operations, labor analysis, slot floor coverage and Title 31 Compliance. Knowledge of how slot machines operate.  These skills and abilities are typically acquired through a minimum of two years experience in slot operations and one year of supervisory experience.  For Dual Rated incumbents, one year of experience required; on-the-job training will be provided.




In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:


  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino




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