Hard Rock Hotel & Casino Lake Tahoe

Restaurant Assistant Manager-Park Prime

Job ID
2018-1904
Status
Regular Part-Time
Department
Food & Beverage

Job Description

From the brand that rocks the world, a career that rocks yours!

 

POSITION SUMMARY
This position is responsible for the efficient operation of the Steakhouse in all areas, and instilling in our customers the desire to come back. Participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  1. Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs; assist Restaurant General Manager in hiring and evaluating restaurant personnel.
  2. Assist Restaurant General Manager prepare employee schedules to ensure the proper staffing level for service and labor control.
  3. Monitor and evaluate restaurant performance and customer relations.
  4. Take the initiative to correct deficiencies and provides input, whenever possible, in decision making that may affect customer service, food quality, staff morale and financial returns.
  5. Perform daily inspection of food quality or "a line check" each shift to ensure freshness, consistency and that Hard Rock Hotel and Casino Lake Tahoe recipe specifications are met with each menu item and portion size.


WORKING CONDITIONS
Must have ability to:

  • Perform the various positions within the restaurant area.
  • Effectively communicate with all levels of employees as well as customers.
  • Observe and direct actions of employees and monitor the activity within the dining room and inspect and maintain areas for which responsible (both front and back of the house).
  • Move effectively and efficiently around the dining room, and kitchen areas.
  • Perceive customers look of distress or unhappiness to ascertain problems and deal with them before they become a detriment to our service.
  • Review and comprehend all necessary documentation.
  • Interpret budgeted goals and internal controls to daily operations and cost reductions.
  • Adjust staffing levels to anticipated sales volume and customer flow.
  • This position is subject to varying levels of crowds, noise levels and smoke, the severity of which depends upon customer volume; ability to perform under any of those conditions.


JOB QUALIFICATIONS
Knowledge of various positions within restaurant operations as well as a thorough understanding of each position's responsibilities and the duties of maintaining these areas. Knowledge of monitoring and controlling cash flow and security of assets. Knowledge of food, food product, food handling and preparation. Knowledge of service, service etiquette and standard service practices for a full service restaurant. Knowledge of standard safety and sanitation practices for food & beverage service. These skills and abilities are typically acquired through the completion of a high school degree or equivalent, with business related college courses preferred, as well as through five years of food & beverage background in a multi-outlet or casino environment with at least three years in a supervisory capacity preferred.


REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel & Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

 

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