Hard Rock Hotel & Casino Lake Tahoe

  • Hotel Manager

    Job ID
    2018-1975
    Status
    Regular Full-Time
    Department
    Hotel Operations
  • Job Description

      From the brand that rocks the world, a career that rocks yours!                                                   

     

     

    POSITION SUMMARY

     

    The incumbent in this position is responsible for supervising the activities of the hotel

    front office, which includes check-in desk and concierge services, to ensure delivery of quality guest services.

     

    GENERAL ACCOUNTABILITIES

     

    (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

     

    1.         Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.

     

    2.         Supervises guest check‑in and check‑out process to ensure that procedures are followed and that guests are helped quickly and in a courteous manner in accordance with company standards.

     

    3.         Monitors operation efficiency and guest service levels in assigned areas to ensure that the needs of guests are being met and are consistent with the standards established by management; attends to guests’ complaints and requests as necessary.

     

    4.         Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.

     

    5.         Monitors daily room availability by type and rate and makes adjustments accordingly.

     

    6.         Interacts and assists other departments with guest room issues and billing issues.

     

    7.         Enroll and encourage customers to use the Backstage Pass, which entails explaining how to use the card as well as the advantages of its use.

     

    WORKING CONDITIONS/ESSENTIAL FUNCTIONS

     

    This position is at times subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

    Ability to communicate effectively with customers as well as all levels of employees.

    Ability to use a typewriter, 10-key, etc.

    Ability to use a telephone.

    Ability to review written reports and observe job performance of subordinates.

    Ability to effectively and efficiently move around the hotel.

     

     

     

                                                                                                                                                               

     

    JOB QUALIFICATIONS

     

    Ability to communicate effectively with customers as well as all levels of employees.

    Demonstrated knowledge of all front desk operations.

    Knowledge of hotel computer systems.

     

    This knowledge and these abilities are typically acquired through a minimum of three years of progressive experience in hotel operations.  A bachelor's degree in hotel, business, or institutional management or related area is preferred.

     

    REGULATORY AND COMPLIANCE RESPONSIBILITIES

     

    In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

     

    • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
    • Perform the duties described in compliance with local laws and regulations.
    • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
    • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
    • Consult Internal Control Procedures and Policy Manuals for guidance.
    • Report illegal activity to Security or the appropriate levels of Management.

                          The Hard Rock Casino Lake Tahoe-- System of Internal Control

    Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

     

     

     

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