Hard Rock Hotel & Casino Lake Tahoe

  • IT Technician / TEMP

    Job ID
    2018-1995
    Status
    Temporary Part-Time
    Department
    Information Technology
  • Job Description

    From the brand that rocks the world, a career that rocks yours!

     

     

    POSITION SUMMARY

     

    The incumbent in this position is responsible for monitoring and maintaining all computer equipment and attached devices; the configuration and installation of property PC's and PC software; responsible for the regular maintenance and basic troubleshooting of all problems associated with PC hardware and software.

     

    GENERAL ACCOUNTABILITIES

     

    (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

     

    1.  Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs.

     

    2.  Perform preventative maintenance procedures on all computer equipment on a schedule basis.

     

    3.  Perform basic troubleshooting of hardware and software on all systems.  Utilizes contracted vendor for assistance as needed in the troubleshooting process.

     

    4.  Assist users with problems encountered while using systems within the Hotel.

     

    5.  Contact and work cooperatively with internal and external service providers, including the Hard Rock Hotel and Casino Lake Tahoe Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.

     

    6.  Any other functions deemed necessary by management.

                                                                                                                                                               

    WORKING CONDITIONS

     

    Must have ability to:

    • Work in an environment that is subject to varying levels of noise and vibration. 
    • Work with hazards such a cleaning chemicals, ink, halon or other chemicals and paper dust.
    • Assimilate information and clearly communicate with users, management staff and outside sources of information.
    • Observe and direct actions of trainees and to maintain required logs.
    • Review and comprehend all necessary documentation.
    • Work in physical nature including but not limited to balancing, bending, carrying, climbing, crawling and reaching.  These actions are required in order to install and replace terminals, printers and associated equipment.
    • Use a computer keyboard.
    • Diagnose potential problems with and replace peripheral devices without supervision.

     

    JOB QUALIFICATIONS

     

    Knowledge of computer room operations and production. Familiarity with various PC hardware and software platforms. Familiarity with AS/400 hardware and software. Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position

     

    REGULATORY AND COMPLIANCE RESPONSIBILITIES

     

    In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

     

    • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
    • Perform the duties described in compliance with local laws and regulations.
    • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
    • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
    • Consult Internal Control Procedures and Policy Manuals for guidance.
    • Report illegal activity to Security or the appropriate levels of Management.

                                           The Hard Rock Casino Lake Tahoe-- System of Internal Control

    Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

     

     

     

     

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