Hard Rock Hotel & Casino Lake Tahoe

  • Winter Time 2018-2019

    Job ID
    Regular Full-Time
    Food & Beverage
  • Job Description

    From the brand that rocks the world, a career that rocks yours!






    The incumbent in this position is responsible for serving food and beverages in accordance with company standards while ensuring a positive guest service experience.




    (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)


    1.         Approach and recognize guests immediately with a friendly greeting and informs them of daily specials.


    2.         Assist guests with beverages, demonstrating salesmanship with complete menu and product knowledge.


    3.         Notify line chef of any food products that are not properly prepared.


    4.         Ensure guest satisfaction through food quality checks and responsiveness to guest complaints.


    5.         Maintain a well groomed neat and clean appearance, carrying out duties with attention to sanitation safety.


    6.         Anticipate, identify and provide for guest needs.


    7.         Perform side work duties on daily basis and other duties as assigned.


    8.         Meets server sales goals.




    Must have ability to:

    • Transport trays and/or plates throughout the restaurant which may weigh up to 50 pounds, as well as serve food items and beverages.
    • Review and comprehend necessary documentation.
    • Write down orders, recite specials and point-out specific items out on the menu to customers.
    • Stand throughout an eight-to-ten hour shift.
    • Effectively and efficiently move throughout the restaurant and the kitchen area.
    • Communicate effectively with customers and co-workers alike; keep management aware of any situation in the restaurant and/or the property.
    • Work in an environment that has varying levels of smoke, crowds, and noise the severity of which depends upon customer volume.




    Familiarity with food, beverage, wine, and tequila service. Knowledge of table service procedures and table etiquette. These skills and abilities are typically acquired through two (2) years similar high-volume table service experience.




    In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:


    • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
    • Perform the duties described in compliance with local laws and regulations.
    • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
    • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
    • Consult Internal Control Procedures and Policy Manuals for guidance.
    • Report illegal activity to Security or the appropriate levels of Management.

                                    The Hard Rock Casino Lake Tahoe-- System of Internal Control

    Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino







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