Hard Rock Hotel & Casino Lake Tahoe

  • Dual Rate Supervisor - Table Games

    Job ID
    Regular Full-Time
    Casino Operations
  • Job Description

    From the brand that rocks the world, a career that rocks yours!


    The incumbent in this position is responsible for proficiently dealing multiple table games on a rotational basis, providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures, maintaining the integrity of the game and explaining aspects of the games to players unfamiliar with game rules. The incumbent is also responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.

    (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

    1. Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management.
    2. Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the game while adhering to established standard policies and procedures.
    3. Explain aspects of the games to gaming patrons as requested.
    4. Process all cash and maintains proper handling and accounting for assigned property items.
    5. Maintain familiarity with other gaming and entertainment/service activities in order to provide information and respond to patrons.
    6. Maintain an intimate and sound understanding of all standards, policies and procedures, including general policies and procedures of the Games department; and those particular to each game in which the dealer provides service.
    7. Ensure utilization reports are accurately completed at designated time.
    8. Ensure proper inventory of cheques on table games to enable payouts to be made quickly and accurately.
    9. Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
    10. Control and direct games in progress by monitoring and providing assistance and dealer correction.
    11. Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
    12. Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
    13. Assist and make recommendations in regard to the hiring, appraising, and disciplining of staff to ensure adequate level and quality of employees for provision of services.
    14. Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
    15. Communicate all information regarding section to incoming Floor Supervisor.
    16. Maintenance of equipment within section.

    Must have ability to:

    • Stand for 60 minutes at a time on a carpeted floor, hardwood floor, or footstool.
    • Reach across a table that is waist high to give and take the player’s cards and wagers.
    • Deal cards, which involve sweeping arm motions from side to side.
    • Finger dexterity so as to be able to shuffle and deal cards.
    • See and read so as to be able to identify cards and pay and collect bets.
    • Spin the wheel, which involves reaching above the head and grasping a spoke of the wheel, then pulling on a wheel and spinning it.
    • Watch the wheel through a mirror to see what number the wheel stops at.
    • Communicate effectively and maintain positive customer relations at all times.
    • Provide adequate games protection at all times.
    • Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management.
    • Demonstrated proficiency in dealing and having games knowledge of at least:
    • BJ or Baccarat, and Craps; or At least three (3) of the following four (4) games: Black Jack, Roulette, Baccarat and Pai Gow.
    • Perform basic mathematical functions.

    Must possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. Days-off and shift may be subject to change during employment dependent on company need. Must be able to work overtime when needed. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.



    In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

    • Attend required training sessions offered by the Hard Rock Hotel & Casino Lake Tahoe.
    • Perform the duties described in compliance with local laws and regulations.
    • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
    • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
    • Consult Internal Control Procedures and Policy Manuals for guidance.
    • Report illegal activity to Security or the appropriate levels of Management.

                                         The Hard Rock Casino Lake Tahoe-- System of Internal Control

    Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino



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