Hard Rock Hotel & Casino Lake Tahoe

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From the brand that rocks the world, a career that rocks yours! 

 

 

POSITION SUMMARY
The incumbent in this position is responsible for greeting customers, conducting cash register transactions, gift wrapping, stocking sales floor, maintaining a clean working environment and assisting guests with their needs.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  1. Facilitate retail sales including customer assistance and follow up.
  2. Operate cash register and handles money.
  3. Clean and maintain the appearance of all merchandise and customer areas.
  4. Respond to customer inquires and their requests.
  5. Follow established procedures regarding gift wrapping and merchandising.


WORKING CONDITIONS
Must be able to:

  • Use all equipment associated with the position, including but not limited to cash register, 10-key adding machine and computer keyboard.
  • Communicate effectively at all times, with customers as well as all levels of employees.
  • Effectively and efficiently move around work area.
  • Review and comprehend all necessary documentation.
  • Inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change.
  • Twist, lift up to 20 pounds, and push/pull up to 20 pounds in order to clean, create merchandise displays, maintain inventory levels, and perform other job duties.
  • Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume.

 

JOB QUALIFICATIONS
Basic math skills and 10-key experience preferred. Verbal communication and customer service skills required. One year upscale boutique sales experience necessary. Prior money handling experience helpful. Computer skills helpful, but not required. These skills and abilities are typically acquired through completion of a high school degree or equivalent, as well as through two months of on-the-job training or equivalent experience.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

 The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

 

 

Job ID
2017-1837
Status
Regular Full-Time
Department
Retail

From the brand that rocks the world, a career that rocks yours! 

 

POSITION SUMMARY
The incumbent in this position is responsible for the overall supervision of casino table gaming activities and employees on an assigned shift to ensure that gaming regulations are observed and to protect the security and integrity of the games.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  1. Hire, train, motivate, and supervise games staff in order to ensure that team members receive adequate guidance and resources to accomplish established department standards.
  2. Direct and coordinate with scheduling coordinator in the development of daily schedule to ensure adequate staffing levels for pit operations.
  3. Open and close games in a manner that provides optimal labor efficiency and customer service.
  4. Report any suspected irregular or illegal gaming practices to the Security/Surveillance Department and Director of Gaming Operations to ensure that gaming policies and regulations are observed at all times.
  5. Monitor security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.
  6. Grant complimentary services to high limit players, according to established guidelines, and resolves all guest complaints or problems to ensure courteous and friendly service to all gaming customers.


WORKING CONDITIONS
Must have ability to:

  • Observe and identify suspected cheaters as well as to observe and direct actions of subordinates.
  • Use all equipment associated with the position, including but not limited to computer keyboard.
  • Effectively communicate with all levels of employees as well as customers.
  • Review and comprehend all necessary documentation.
  • Effectively and efficiently move around work area.
  • Spend majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.


JOB QUALIFICATIONS
Complete knowledge of all games on the casino floor, including rules, cheating methods, etc. Knowledge of casino marketing practices helpful, but not required. Basic understanding of theoretical win. Basic understanding of at least one count system and basic strategy. Basic mathematical skills required. These skills and abilities are typically acquired through the completion of a high school degree or equivalent as well as through a minimum of three years of progressively responsible gaming experience, with a minimum of two years in gaming supervision. Completion of gaming school or classroom training preferred.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel & Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

Job ID
2017-1820
Status
Regular Full-Time
Department
Casino Operations

From the brand that rocks the world, a career that rocks yours! CHEF DE CUISINE

 

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

  • Assign, in detail, specific duties to all employees under supervision for efficient operation of kitchen. Train and supervise kitchen staff in the proper preparation of menu items.
  • Assist in preparation of food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest.
  • Ensure proper receiving, storage and rotation of food products so as to comply with regulations.
  • Adhere to control procedures for cost and quality.

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS AND ABILITIES)

  • Ability to read, write, speak and understand the English language to read and utilize math skills for recipes, measurements and food requests.
  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct staff in details of work.  Observe performance and encourage improvement.  Monitor level of workload and make staffing adjustments accordingly.
  • Ability to read, write, speak and understand the English language in order to complete inventories, requisitions and communicate with other employees.
  • Ability to read, write, speak and understand the English language to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction, instruction and guidance to staff. Ability to relate to all levels of management, guests and employees in verbal/written form.
  • Ability to read, write, speak and understand the English language to comprehend and follow written and/or verbal instructions from management, guests and employees.
  • Communicate with supervisor throughout the shift.
  • Ability to perform duties within hot to normal to cold temperature ranges.
  • Sufficient manual dexterity of hand in order to use knives and kitchen tools.
  • Ability to operate kitchen equipment including: steamer, deep fryer, ovens, broilers, and grills.
  • Ability to grasp, bend, lift and/or carry 60 lbs. max, or otherwise, move or push goods on a hand cart or 4-decker weighing a maximum of 300 lbs.
  • Ability to sit and work 50% of the time.
  • Perform tasks requiring standing, bending, stooping, kneeling and walking significant distances (up to 1 mile per shift) within the facility.
  • Ability to work in unfavorable conditions which can occasionally be hot, noisy and wet.
  • Ability to organize/prioritize work and meet deadlines.
  • Directs and actively participates with staff to complete all job assignments.
  • Ability to exercise judgement and implement control over the performance of staff.
  • Supervise all staff including training, counseling and discipline.
  • Adheres to control procedure for food costs, labor costs, and quality.
  • Ability to deal with a number of problems requiring initiative and good judgement.

                                                  Nevada Food Handlers card

TYPICAL PHYSICAL / MENTAL DEMANDS

[Type a description of the typical physical and mental demands a candidate can expect to assume in this position, using the Details style. Example this may include the use of computers, standing 8 hours daily, ability to communicate in English]

 

TYPICAL WORKING CONDITION:

[Type a description of the typical working conditions including but not limited to the environment or setting the candidate can expect to work in this position. Example: Work is performed in an office space environment in a limited access of space: contact with department heads, staff and management; and ability to tolerate varying conditions of noise level, temperature, illumination and air quality. ]

 

EXPERIENCE REQUIREMENTS

Ability to obtain/renew all government required licenses or certification. [Las Vegas Metropolitan Police Department Non-Gaming Work Permit; Clark County Health Card]

EDUCATION REQUIREMENTS

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

 

    The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

 

 

Job ID
2017-1679
Status
Regular Full-Time
Department
Food & Beverage

From the brand that rocks the world, a career that rocks yours! 

 

POSITION SUMMARY
The incumbent in this position is responsible for pulling, weighing, and wrapping slot drop revenue; makes slot booth and cashier fills and assists in reconciling hard count inventory.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  1. Check out slot machine drop box keys from the slot vault as needed during shift.
  2. Pull slot boxes and empties boxes into individual bags along with machine i.d. card and places bags in coin cart for transporting to hard count room.
  3. Assist in weighing and wrapping functions: dumps bags, monitors wrap machines and makes up coin cans from the wrap; restocks reserve vault with daily pull money.
  4. Fill orders for booth fills and transports to various booths or cage locations; obtains proper signatures on fill documentation from cashiers and slot booth personnel; collects all bulk coin transfers from slot booths and cashiers.


WORKING CONDITIONS
Must have ability to:

  • Spend part of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. Moderate noise levels around moving machinery in Vault - ear protection is available.
  • Balance, stand, and walk, as position must be able to push and pull carts weighing up to 2000 pounds (with assistance), carry bags and racks of chips, etc.
  • Handle coin rolls and bags of tokens, as well as log slot number information.
  • Read and write numbers so as to be able to accurately track fills, log slot numbers and fill amounts, etc
  • Move up to 100 pounds of can tokens without assistance, and be able to push coin cart weighing up to 2000 pounds, with assistance.
  • Communicate effectively with customers, as well as all levels of employees.
  • Workaround moving equipment and non-toxic chemicals - proper precautions are taken.


JOB QUALIFICATIONS
The abilities above are acquired through related experience or two months of on-the-job training.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

      The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

 

Job ID
2017-1675
Status
Regular Part-Time
Department
Accounting/Finance

From the brand that rocks the world, a career that rocks yours! 

 

 

POSITION SUMMARY

 

The incumbent in this position is responsible for serving food and beverages in accordance with company standards.

 

GENERAL ACCOUNTABILITIES

 

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

 

1.   Recognize guests immediately with a friendly greeting and informs them of daily specials.

 

2.   Assist guests with beverages, demonstrating salesmanship with complete menu and product knowledge.

 

3.   Notify line chef of any food products that are not properly prepared.

 

4.   Ensure guest satisfaction through food quality checks and responsiveness to guest complaints.

 

5.   Maintain a well groomed neat and clean appearance, carrying out duties with attention to sanitation safety.

 

6.   Anticipate, identify and provide for guest needs.

 

7.   Perform side work duties on daily basis and other duties as assigned.

 

WORKING CONDITIONS

 

Must have ability to:

  • Transport trays and/or plates throughout the restaurant which may weigh up to 50 pounds, as well as serve food items and beverages.
  • Review and comprehend and necessary documentation.
  • Take down orders, recite specials and point specific items out on the menu to customers.
  • Stand throughout an eight hour shift.
  • Effectively and efficiently move throughout the restaurant and the kitchen area.
  • Communicate effectively with customers and co-workers alike.
  • Work in an environment that has varying levels of smoke, crowds, and noise the severity of which depends upon customer volume.

 

JOB QUALIFICATIONS

 

Familiarity with food, beverage and wine service. Knowledge of table service procedures and table etiquette. These skills and abilities are typically acquired through two (2) years table service experience.

 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

 

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

 

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

From the brand that rocks the world, a career that rocks yours! 

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

Job ID
2017-1832
Status
Regular Full-Time
Department
Food & Beverage

POSITION SUMMARY

The incumbent in this position is responsible for welcoming and providing service to guests of the hotel.

 

GENERAL RESPONSIBILITIES

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

  1. Assign guest accommodations in accordance with current procedures.
  2. Handle assigned bank properly and performs account postings.
  3. Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
  4. Accept same day and advance reservations as required.
  5. Process guest accounts upon check-out in an efficient and accurate manner.
  6. Maintain guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
  7. Enroll and encourage customers to use the Backstage Pass, which entails explaining how to use the card as well as the advantages of its use.
  8. Maintain ongoing knowledge of all company services and entertainment opportunities.
  9. Assist other departments with requirements they may have pertinent to hotel guests.

 

WORKING CONDITIONS

Must have ability to:

  • Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers.
  • Communicate effectively at all times with customers as well as all levels of employees.
  • Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
  • Effectively use a computer to access, understand and input customer information.
  • Work in crowds and noise the severity of which depends upon customer volume.

 

JOB QUALIFICATIONS

Effective communication skills. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent in addition to two months of on-the-job training or related experience.

 

 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

      The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

 

 

 

 

 

                                                                                                                                                            

Job ID
2017-1745
Status
Regular Full-Time
Department
Hotel Operations

From the brand that rocks the world, a career that rocks yours! 

 

 

 

 

POSITION SUMMARY

 

The incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable.

 

GENERAL ACCOUNTABILITIES

 

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

 

1.   Provide information on all aspects of the Hard Rock Hotel and Casino Lake Tahoe services and facilities for guests.

 

2.   Greet guests and arranges for seating; monitors room atmosphere.

 

3.   Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

 

4.   Answer phones according to established procedures.

 

5.   Communicate with co-workers and supervisor to ensure quality service.

 

WORKING CONDITIONS

 

Must have ability to:

  • Communicate effectively with customers as well as co-workers.
  • Document and comprehend reservations.
  • Stand throughout an eight hour shift.
  • Move effectively and efficiently throughout the restaurant.
  • Lift up to 10 pounds so as to carry stacks of menus or help to bus tables as necessary.
  • Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume.
  • Communicate effectively with customers and co-workers.

                                                                                                                                                           

JOB QUALIFICATIONS

 

The skills and abilities necessary for effective performance within this position are typically acquired through one year customer service experience.  Prior restaurant experience is helpful. 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

 

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

 

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

 

 

Job ID
2017-1838
Status
Regular Full-Time
Department
Food & Beverage

From the brand that rocks the world, a career that rocks yours! 

 

POSITION SUMMARY

 

The incumbent in this position is responsible for monitoring and maintaining all computer equipment and attached devices; the configuration and installation of property PC's and PC software; responsible for the regular maintenance and basic troubleshooting of all problems associated with PC hardware and software.

 

GENERAL ACCOUNTABILITIES

 

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

 

1.  Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs.

 

2.  Perform preventative maintenance procedures on all computer equipment on a schedule basis.

 

3.  Perform basic troubleshooting of hardware and software on all systems.  Utilizes contracted vendor for assistance as needed in the troubleshooting process.

 

4.  Assist users with problems encountered while using systems within the Hotel.

 

5.  Contact and work cooperatively with internal and external service providers, including the Hard Rock Hotel and Casino Lake Tahoe Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.

 

6.  Any other functions deemed necessary by management.

                                                                                                                                                           

WORKING CONDITIONS

 

Must have ability to:

  • Work in an environment that is subject to varying levels of noise and vibration. 
  • Work with hazards such a cleaning chemicals, ink, halon or other chemicals and paper dust.
  • Assimilate information and clearly communicate with users, management staff and outside sources of information.
  • Observe and direct actions of trainees and to maintain required logs.
  • Review and comprehend all necessary documentation.
  • Work in physical nature including but not limited to balancing, bending, carrying, climbing, crawling and reaching.  These actions are required in order to install and replace terminals, printers and associated equipment.
  • Use a computer keyboard.
  • Diagnose potential problems with and replace peripheral devices without supervision.

 

JOB QUALIFICATIONS

 

Knowledge of computer room operations and production. Familiarity with various PC hardware and software platforms. Familiarity with AS/400 hardware and software. Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position

 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

 

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

 

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.
  • The Hard Rock Casino Lake Tahoe-- System of Internal Control

    Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

     

    Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

Job ID
2017-1835
Status
Regular Full-Time
Department
Information Technology

POSITION SUMMARY

 

The incumbent in this position is responsible for ensuring tables are cleared, cleaned and reset quickly so they are available for prompt seating of guests.

 

GENERAL ACCOUNTABILITIES

 

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

 

1.         Clean and reset tables in accordance with established procedures and sanitation guidelines.

 

2.         Monitor and ensure cleanliness of all place settings, tabletops, seats, floor, and side stations.

 

3.         Perform customer service duties as assigned (such as beverage and plate service).

 

4.         Communicate with host/hostess for seating needs and any guest service issues.

 

5.         Perform various stock supply duties to maintain par levels of all equipment and dining supplies including chips and salsa from side station(s).

 

WORKING CONDITIONS

 

Must have ability to:

  • Work in environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • Communicate and understand directions in English.
  • Inspect and maintain areas for which responsible.
  • Effectively and efficiently move around dining room area.
  • Carry trays, retrieve supplies, lift racks of dishes and glasses weighing up to 50 pounds, and move carts weighing up to 100 pounds.

 

JOB QUALIFICATIONS

 

The skills and abilities necessary of this position are typically acquired through one year of on-the-job training or related experience.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

 

In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

 

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

 

 

 

 

 

 

 

Job ID
2017-1825
Status
Regular Full-Time
Department
Food & Beverage

POSITION SUMMARY
The Laundry Attendant is responsible for collecting and washing the used and dirty linens from guests, rooms and other parts of the hotels.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

  1. Counting and collecting the linens from different parts of the hotel.
  2. Wash, dry, iron and fold collected linens.
  3. Deliver the clean linen back to the respective places in which it was collected.
  4. Maintain a record of the inventory of cleaning products.
  5. Clean and maintain the laundry equipment and laundry carts.
  6. Inform supervisor of any missing articles.


WORKING CONDITIONS
Must have ability to:

  • Able to work independently.
  • Carry heavy loads of linen around the hotel to the laundry department.
  • Understand the usage of the equipment to include washing machines and dryers.
  • Work in an environment where it is wet and humid.
  • Stand, walk, and remain on feet and perform duties throughout entire shift.


JOB QUALIFICATIONS
One year laundry experience preferred.

REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

     

      The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

Job ID
2017-1827
Status
Regular Full-Time
Department
Housekeeping

From the brand that rocks the world, a career that rocks yours! 

 

 

POSITION SUMMARY

 

The incumbent in this position is responsible for ensuring the accuracy and appropriateness of main bank transactions and office activity, while conducting transactions with cashier office personnel and other departments.

 

JOB DUTIES AND RESPONSIBILITIES

 

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

 

1.   Maintains security and accountability over all assigned operating funds.

 

2.   Verifies all funds received and disbursed to other departments and line cashiers.

 

3.   Processes fills and credits from games and slots.

 

4.   Ensures accurate records and documenting of all transactions affecting the cashier office accountability on an assigned shift.

 

5.   Prepares daily bank deposits.

 

6.   Performs all duties in a confidential manner.

 

7.   Disburses and receives all departmental revenues and keys.

 

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

 

Ability to communicate effectively at all times with all levels of employees.

Ability to effectively and efficiently move around the main bank, employee bank and coin vault.

Ability to use computer keyboard, 10-key, calculator, etc.

Ability to accurately identify and cash different denominations of gaming tokens and cash currency.

Must be able to retrieve and move coinbags and racks of chips, which may weigh as much as 50 pounds, throughout 8 hour shift.

 

EQUIPMENT AND MACHINES USED

 

Adding machines, AS/400 computer system, Jetsort machine, microfilmer, ABA encoder, fill slip machine, copy machine, ten key.

 

JOB QUALIFICATIONS

 

Ability to perform basic mathematical functions.

Prior supervisor experience helpful but not required.

Knowledge of cashiering or banking operations.

This knowledge and these abilities are typically acquired through a minimum of six months cashiering or banking experience.

 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

 

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

 

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

 

  • The Hard Rock Casino Lake Tahoe-- System of Internal Control

    Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

     

     

     

Job ID
2017-1841
Status
Regular Full-Time
Department
Accounting/Finance

From the brand that rocks the world, a career that rocks yours! 

 

 

 

 POSITION SUMMARY
The incumbent in this position is responsible for maintaining security protection, which includes money transactions, public relations, assisting guests/customers and employees as needed and maintaining order.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

  1. Maintain order on Hard Rock Hotel and Casino Lake Tahoe property at all times.
  2. Assist sick or injured patrons and employees; performs CPR as necessary.
  3. Assist Games and Slots department in removing drop boxes.
  4. Attend all safety/first aid training classes.
  5. Report unsafe or hazardous conditions.
  6. Assist patrons and employees on directions and proper procedures.
  7. Check identification of all persons that appear to be under 21 years of age.
  8. Compose accident/incident reports and witness statements when necessary.
  9. Operate company vehicles in a safe manner.
  10. Perform fills, credits, exchanges and marker transfers procedures for departments as needed which could weigh 50 lbs. or more.


WORKING CONDITIONS
Must have ability to:

  • Spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels and smoke, the severity of which depends upon customer volume.
  • Communicate effectively at all times, with customers as well as all levels of employees.
  • Read and write legible reports.
  • Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
  • Lift, push and pull drop boxes and money carts, and be able to assist sick or injured customers and employees.
  • Work in varying weather conditions, proper clothing provided.


JOB QUALIFICATIONS
Must have effective communication skills. Must be bondable with no felony convictions. Must have valid Nevada driver’s license. Must be able to write clear, accurate and concise reports.CPR Certificate and bloodborne pathogen training required. The skills required of this position can typically be acquired through two months of on the job training, or through related experience.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

 

 

Job ID
2017-1840
Status
Regular Full-Time
Department
Security

 

From the brand that rocks the world, a career that rocks yours! 

 

 

POSITION SUMMARY
The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.

GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

  1. Assume overall responsibility for the effective gaming service activities for a designated area or pit.
  2. Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
  3. Control and direct games in progress by monitoring and providing assistance and dealer correction.
  4. Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
  5. Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
  6. Assist and make recommendations in regard to the hiring, appraising, and disciplining of staff to ensure adequate level and quality of employees for provision of services.
  7. Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.


WORKING CONDITIONS
Must have ability to:

  • Operate a computer keyboard.
  • Review and comprehend player data and other necessary documentation and observe play of guests.
  • Communicate effectively with customers as well as all levels of employees.
  • Move effectively and efficiently around pit area so as to be able to observe play at all tables.
  • Use a telephone.
  • Coordinate or supervise the work of others.


JOB QUALIFICATIONS
Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised. Must have the knowledge of and ability to identify various cheating techniques. Must have completed a wide variety of specific games training programs with resulting proficiency in several pit games. These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

 

Please contact our recruiter to follow- up on your application at 775.589.7762

 

 

Job ID
2017-1831
Status
Regular Full-Time
Department
Casino Operations

From the brand that rocks the world, a career that rocks yours! 

 

POSITION SUMMARY

 

The incumbent in this position is responsible for safely handling guests and patrons vehicles to ensure proper parking, securing, and handling of keys.

 

GENERAL ACCOUNTABILITIES

 

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

 

1.         Greets arriving and departing guests.

 

2.         Parks guest vehicles in specified areas in an efficient and safe manner.

 

3.         Retrieves customer vehicles from specified areas in an efficient and safe manner.

 

4.         Performs drive and park assignments as per department policies and procedures.

 

WORKING CONDITIONS

 

Must have ability to:

  • Immediately advise your supervisor of any moving violations in reference to your driver’s license.  For continued employment you must maintain 0 points on your DMV report.
  • This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon customer volume.
  • This position is required to work outside and is subject to all types of weather conditions.  Proper clothing is provided.
  • Must have a valid California or Nevada driver’s license.
  • Communicate effectively with customers as well as all levels of employees.
  • Run across flat land as well as up and down stairs so as to park and retrieve cars in as little amount of time as possible.  Incumbent must be able to reach and grasp so as to retrieve keys for customers' vehicles.
  • Drive cars of all types.

JOB QUALIFICATIONS

 

Must possess a valid Nevada driver’s license and a Department of Motor Vehicles report with no careless motor vehicle accidents and no moving violations within the last three years.

The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience.

 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

 

  • Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

The Hard Rock Casino Lake Tahoe-- System of Internal Control

Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino

Job ID
2017-1784
Status
Regular Full-Time
Department
Hotel Operations