Hard Rock Hotel & Casino Lake Tahoe

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From the brand that rocks the world, a career that rocks yours  Must have a Carson City/Douglas County, Nevada Food Handlers Card     POSITION SUMMARY   The incumbent in this position is responsible for food preparation on all shifts for assigned food outlet to ensure quality food and guest satisfaction.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)   - Maintain department objectives, standards, guidelines and budget to ensure proper management of department. - Monitor food purchasing, staffing, food preparation and food inventory in order to control food and labor cost and waste, ensuring adherence to the budget. - Hire, train, motivate, evaluate and supervise staff to ensure that employees receive adequate guidance and resources to accomplish established objectives. - Monitor and evaluate food preparation by observing cooking techniques and tasting results to ensure food quality and consistency according to standards. - Assist in developing menu changes to ensure variety and food quality. - Monitor and advice on storage of food items to ensure quality of food and compliance with health requirements.   WORKING CONDITIONS   Must have ability to: - Use all tools associated with the position including but not limited to knives, slicers and choppers. - Subject to extreme heat and cold, proper clothing is provided. - Review and comprehend recipes and other necessary documentation. - Inspect quality of all food items. - Communicate effectively with all levels of employees. - Move effectively and efficiently throughout work areas. - Work in varying noise levels, the severity of which depends upon customer volume. - Prepare all varieties of meat including veal, pork, beef, lamb, poultry, game and seafood.   JOB QUALIFICATIONS   Knowledge of and ability to prepare stocks, soups and mother sauces. Complete understanding of all operations of the kitchen. Demonstrated organizational skills, budgeting experience and full understanding of financials. Must have previous supervisory experience. These skills are typically acquired through a minimum of five years progressive food preparation experience, or through the completion of a culinary arts degree or accredited apprenticeship and three years of progressive food preparation experience.   REGULATORY AND COMPLIANCE RESPONSIBILITIES   In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel & Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management.        The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino                                                                                                                                                                      
Job ID
2018-1876
Status
Regular Full-Time
Department
Food & Beverage
From the brand that rocks the world, a career that rocks yours!        POSITION SUMMARY The individual in this position is responsible for providing prompt service, quality beverages, and conducting cash register transactions, while maintaining a friendly, upbeat and clean atmosphere. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.) - Welcome and connect with every customer. Discovers customers needs and appropriately suggests product to enhance service and meet sales goals. - Operate cash register and handles money. - Clean and maintain the appearance of all merchandise and customer areas. - Respond to customer inquires and their requests. - Learn and demonstrate creating the Coffee Corner/Hard Rock Hotel and Casino Lake Tahoe experience. WORKING CONDITIONS Must have ability to: - Use all equipment associated with the position, including but not limited to cash register, 10-key adding machine and computer keyboard. - Communicate effectively at all times, with customers as well as all levels of employees. - Effectively and efficiently move around work area. - Review and comprehend all necessary documentation. - Inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change. - Perform a number of different duties including, but not limited to; lifting, pushing carrying, and pulling loads up to 50 pounds. - Walk, squat, stand, and twist so as to be able to lift, load, and unload items. - Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume. JOB QUALIFICATIONS Basic math skills and 10-key experience preferred. Verbal communication and customer service skills required. Prior money handling skills helpful. Computer skills, helpful, but not required. These skills and abilities are typically acquired through completion of a high school degree or equivalent, as well as through two months of on-the-job training or equivalent experience. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino
Job ID
2018-1872
Status
Regular Full-Time
Department
Food & Beverage
 From the brand that rocks the world, a career that rocks yours!    POSITION SUMMARY The incumbent in this position is responsible for performing varied cashier functions in a pleasant, efficient, and honest manner. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) - Cash checks, cashier checks, coins, or chips for customers and Team Members. - Handle large amounts of money, accounting for total funds received throughout the day, at the end of each day. - Exchange foreign currency for customers. - Perform numerous telephone functions to and from central credit, other casinos, and departments within the Hard Rock Hotel & Casino Lake Tahoe. - Maintain accountability over a cashier drawer. - Perform all duties in a confidential manner. Is knowledgeable and adheres to Title 31. - Encourage customers to use the Backstage Pass, which entails explaining how to use the card as well as the advantages of its use. - Effectively explain complimentary structure and how to qualify for different levels of complimentary. - Issue complimentary based upon qualified play. - Maintain database such as updating of customer records and flagging of duplicate accounts. - Help coordinate all Backstage Pass promotions as well as slot tournaments. - Help with maintenance and inventory control of Backstage Pass merchandise and supplies. - May distribute promotional material per promotion guidelines. WORKING CONDITIONS Must have ability to: - Spend the majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. - Communicate effectively with customers at all times, as well as with all levels of Team Members. - Effectively and efficiently move around the Cage. - Use computer keyboard, 10-key, calculator, Jetsort machine, etc. - Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc. - Retrieve and move coin bags and racks of chips which may weigh as much as 50 pounds throughout 8 hour shift. - Balance bank at end of shift. - Perform basic mathematical functions. JOB QUALIFICATIONS Qualifications are typically acquired through two months of on the job training, or through related experience. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino    
Job ID
2017-1860
Status
Regular Full-Time
Department
Accounting/Finance
From the brand that rocks the world, a career that rocks yours!      POSITION SUMMARY The incumbent in this position is responsible for preparing and presenting all food items as called for by the menu, and for assisting the Room Chef in the efficient operations of the kitchen. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) - Assist all stations and respective lines as necessary. - Ensure that items are fully stocked and equipment is in good working condition. - Ensure the proper storing of any left over foods. - Ensure the proper closing down of work stations. - Communicate effectively with "Front of the House" staff. WORKING CONDITIONS Must have ability to: - Operate in a working environment that is subjected to varying levels of heat and noise, the severity of which depends upon customer volume. At times subjected to hazards such as wet floors and dangers associated with the use of heavy duty cutlery and cooking equipment. - Inspect and maintain all areas for which responsible. - Review and comprehend all necessary documentation. - Use all equipment associated with the position, including but not limited to choppers, slicers, mixers, and grinders. - Effectively and efficiently move around work area. - Lift up to 50 pounds throughout an 8 hour shift. - Prepare all varieties of meat including veal, pork, beef, lamb, poultry, game and seafood. JOB QUALIFICATIONS Knowledge of and ability to prepare stocks, soups and mother sauces. These skills and abilities are typically acquired through one year of progressive cooking experience, with a minimum of one year experience in a dinner house. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino    
Job ID
2017-1845
Status
Regular Full-Time
Department
Food & Beverage
  From the brand that rocks the world, a career that rocks yours!        POSITION SUMMARY   Responsible for ensuring that revenue from table games and slots as well as cash from kiosks are dropped and counted in compliance with the Nevada Gaming Control Board standards and company internal controls.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)   - Remove bill validator drop boxes from slot machines and replace with empty boxes. - Load dropped bill validator boxes from slot machines on cart and transport to count room. - Empty bill validator drop boxes from slot machines. - Empty table game boxes individually and in game order. - Trace and match fills/credit slips from table game drop boxes to the Master Games Summary Report and document any discrepancies. - Must be able to operate a 2-pocket currency counter machine to count and strap currency from slot bill validator cash boxes, table game drop boxes, and kiosks bill validator cash boxes and cassettes. - Must be able to operate a MPS Cummins currency counter machine and upload end of day totals to the Audit department.   WORKING CONDITIONS   Must have ability to: - Communicate with all levels of employees. - Identify different denominations of gaming chips and currency and to count and stack chips and currency. - Print and write legibly. - Bend, squat, reach, and twist so as to be able to retrieve full and empty drop boxes weighing up to 25 pounds. - Remain standing for majority of shift and to move around count room in an efficient manner. - Maintain confidentiality. - Push/pull a full slot bill validator drop cart with assistance. - Work as a team.JOB QUALIFICATIONSComputer input and 10-key experience preferred but not required. Previous experience in operating money counter helpful. The abilities above are typically acquired through related two months of on-the-job training or through related experience. REGULATORY AND COMPLIANCE RESPONSIBILITIES   In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management.        The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino      
Job ID
2017-1865
Status
Regular Full-Time
Department
Accounting/Finance
From the brand that rocks the world, a career that rocks yours!        POSITION SUMMARY The incumbent in this position is responsible for proficiently dealing multiple table games on a rotational basis, providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures, maintaining the integrity of the game and explaining aspects of the games to players unfamiliar with game rules. The incumbent is also responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.) - Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management. - Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the game while adhering to established standard policies and procedures. - Explain aspects of the games to gaming patrons as requested. - Process all cash and maintains proper handling and accounting for assigned property items. - Maintain familiarity with other gaming and entertainment/service activities in order to provide information and respond to patrons. - Maintain an intimate and sound understanding of all standards, policies and procedures, including general policies and procedures of the Games department; and those particular to each game in which the dealer provides service. - Ensure utilization reports are accurately completed at designated time. - Ensure proper inventory of cheques on table games to enable payouts to be made quickly and accurately. - Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity. - Control and direct games in progress by monitoring and providing assistance and dealer correction. - Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance. - Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard. - Assist and make recommendations in regard to the hiring, appraising, and disciplining of staff to ensure adequate level and quality of employees for provision of services. - Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance. - Communicate all information regarding section to incoming Floor Supervisor. - Maintenance of equipment within section. WORKING CONDITIONS Must have ability to: - Stand for 60 minutes at a time on a carpeted floor, hardwood floor, or footstool. - Reach across a table that is waist high to give and take the player’s cards and wagers. - Deal cards, which involve sweeping arm motions from side to side. - Finger dexterity so as to be able to shuffle and deal cards. - See and read so as to be able to identify cards and pay and collect bets. - Spin the wheel, which involves reaching above the head and grasping a spoke of the wheel, then pulling on a wheel and spinning it. - Watch the wheel through a mirror to see what number the wheel stops at. - Communicate effectively and maintain positive customer relations at all times. - Provide adequate games protection at all times. - Deal multiple games on a rotational basis, depending on training and acquired proficiency, so as to meet client demand, protect game integrity, and allow others to obtain game proficiency, as determined by management. - Demonstrated proficiency in dealing and having games knowledge of at least: - BJ or Baccarat, and Craps; or At least three (3) of the following four (4) games: Black Jack, Roulette, Baccarat and Pai Gow. - Perform basic mathematical functions. JOB QUALIFICATIONS Must possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. Days-off and shift may be subject to change during employment dependent on company need. Must be able to work overtime when needed. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.   REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel & Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management.  The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino    
Job ID
2017-1842
Status
Regular Full-Time
Department
Casino Operations
From the brand that rocks the world, a career that rocks yours!      POSITION SUMMARY   The incumbent in this position is responsible for an assigned shift and directs the activities of slot employees on that shift.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)   1.   Direct all slot personnel (attendant and technician) on an assigned shift according to proper policies and procedures.   2.   Monitor slot equipment in order to maintain proper use and maintenance.   3.   Work casino floor slot areas greeting and developing "new" players as well as existing players and accommodating their needs within program guidelines to ensure player satisfaction and encourage return visits.   4.   Prepare daily schedules according to business levels.   5.   Ensure all slot personnel are in compliance with Title 31 requirements.             6.   Monitor and pay jackpots.           7.   Supply support operations as needed.   8.   Monitor and help maintain all change machines.   9.   Issue complimentary to players in accordance with established guidelines.   10. Handle guest complaints and disputes fairly and with the best interest of the hotel/casino in mind.   11. Prepare and administer disciplinary action.                                                                                                                                                               WORKING CONDITIONS   Must have ability to: - Communicate effectively at all times, with customers as well as all levels of employees. - Observe and direct actions of subordinates, as well as ability to distinguish between different denominations of currency in order to pay off jackpots. - Review and comprehend all necessary documentation. - Effectively and efficiently move around work area. - Reach and lift up to 25 pounds in order to fill and maintain change machines. - Spend majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.   JOB QUALIFICATIONS   Demonstrated familiarity with Slot Operations, labor analysis, slot floor coverage and Title 31 Compliance. Knowledge of how slot machines operate.  These skills and abilities are typically acquired through a minimum of two years experience in slot operations and one year of supervisory experience.  For Dual Rated incumbents, one year of experience required; on-the-job training will be provided.   REGULATORY AND COMPLIANCE RESPONSIBILITIES   In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino    
Job ID
2017-1859
Status
Regular Full-Time
Department
Casino Operations
From the brand that rocks the world, a career that rocks yours!        POSITION SUMMARY   The incumbent in this position is responsible for repairing mechanical, electrical, and plumbing equipment.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)   1.         Maintains and repairs refrigerator equipment.   2.         Maintains and repairs boilers.   3.         Maintains and repairs electrical equipment.   4.         Maintains and repairs plumbing equipment.   5.         Maintains and repairs HVAC.   6.         May work with locks and keys throughout the property.   WORKING CONDITIONS   This position operates in a working environment that is subject to varying levels of cold, heat, and vibration.  Proper precautions are taken.  Subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume.  Required to work in elevated places inside and outside of the building such as lampposts and parking structures and enclosed areas such as boilers, HVAC duct areas and attic spaces.  At times, subjected to hazards such as the dangers associated with the use of basic hand and power tools and testing equipment. Occasionally works outside and is subject to all weather conditions.  Proper clothing is provided. Ability to communicate effectively at all times, with customers as well as all levels of employees. Ability to observe and direct actions of subordinates, and inspect and maintain areas for which responsible. Able to review and comprehend all necessary documentation. Ability to use all equipment associated with the position, including but not limited to basic hand and power tools and testing equipment. Ability to effectively and efficiently move around work areas including lampposts, parking structures, boilers, HVAC duct areas, and attic space.   JOB QUALIFICATIONS   Knowledge of refrigeration, boilers, and HVAC. Operating knowledge of basic hand and power tools. Must know practical application skills. Must be able to read, write and comprehend the English language. Must be able to walk long distances.  These skills and abilities necessary are typically acquired through a minimum of five years experience as an Engineer or through an A.A. degree in Engineering or related field.   REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino          
Job ID
2017-1847
Status
Regular Full-Time
Department
Facilities
From the brand that rocks the world, a career that rocks yours   POSITION SUMMARY The incumbent in this position is responsible for welcoming and providing service to guests of the hotel.   GENERAL RESPONSIBILITIES (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.) - Assign guest accommodations in accordance with current procedures. - Handle assigned bank properly and performs account postings. - Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Accept same day and advance reservations as required. - Process guest accounts upon check-out in an efficient and accurate manner. - Maintain guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints. - Enroll and encourage customers to use the Backstage Pass, which entails explaining how to use the card as well as the advantages of its use. - Maintain ongoing knowledge of all company services and entertainment opportunities. - Assist other departments with requirements they may have pertinent to hotel guests.   WORKING CONDITIONS Must have ability to: - Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers. - Communicate effectively at all times with customers as well as all levels of employees. - Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed. - Effectively use a computer to access, understand and input customer information. - Work in crowds and noise the severity of which depends upon customer volume.   JOB QUALIFICATIONS Effective communication skills. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent in addition to two months of on-the-job training or related experience.     REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino                                                                                        
Job ID
2018-1878
Status
Regular Full-Time
Department
Hotel Operations
POSITION SUMMARY   The incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)   1.   Provide information on all aspects of the Hard Rock Hotel and Casino Lake Tahoe services and facilities for guests.   2.   Greet guests and arranges for seating; monitors room atmosphere.   3.   Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.   4.   Answer phones according to established procedures.   5.   Communicate with co-workers and supervisor to ensure quality service.   WORKING CONDITIONS   Must have ability to: - Communicate effectively with customers as well as co-workers. - Document and comprehend reservations. - Stand throughout an eight hour shift. - Move effectively and efficiently throughout the restaurant. - Lift up to 10 pounds so as to carry stacks of menus or help to bus tables as necessary. - Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume. - Communicate effectively with customers and co-workers.                                                                                JOB QUALIFICATIONS   The skills and abilities necessary for effective performance within this position are typically acquired through one year customer service experience.  Prior restaurant experience is helpful.  REGULATORY AND COMPLIANCE RESPONSIBILITIES   In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management.  
Job ID
2018-1877
Status
Regular Full-Time
Department
Food & Beverage
From the brand that rocks the world, a career that rocks yours!        POSITION SUMMARY   The incumbent in this position is responsible for monitoring and maintaining all computer equipment and attached devices; the configuration and installation of property PC's and PC software; responsible for the regular maintenance and basic troubleshooting of all problems associated with PC hardware and software.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)   1.  Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs.   2.  Perform preventative maintenance procedures on all computer equipment on a schedule basis.   3.  Perform basic troubleshooting of hardware and software on all systems.  Utilizes contracted vendor for assistance as needed in the troubleshooting process.   4.  Assist users with problems encountered while using systems within the Hotel.   5.  Contact and work cooperatively with internal and external service providers, including the Hard Rock Hotel and Casino Lake Tahoe Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.   6.  Any other functions deemed necessary by management.                                                                                                                                                             WORKING CONDITIONS   Must have ability to: - Work in an environment that is subject to varying levels of noise and vibration.  - Work with hazards such a cleaning chemicals, ink, halon or other chemicals and paper dust. - Assimilate information and clearly communicate with users, management staff and outside sources of information. - Observe and direct actions of trainees and to maintain required logs. - Review and comprehend all necessary documentation. - Work in physical nature including but not limited to balancing, bending, carrying, climbing, crawling and reaching.  These actions are required in order to install and replace terminals, printers and associated equipment. - Use a computer keyboard. - Diagnose potential problems with and replace peripheral devices without supervision.   JOB QUALIFICATIONS   Knowledge of computer room operations and production. Familiarity with various PC hardware and software platforms. Familiarity with AS/400 hardware and software. Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position   REGULATORY AND COMPLIANCE RESPONSIBILITIES   In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino    
Job ID
2018-1873
Status
Regular Full-Time
Department
Information Technology
POSITION SUMMARY The Laundry Attendant is responsible for collecting and washing the used and dirty linens from guests, rooms and other parts of the hotels. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.) - Counting and collecting the linens from different parts of the hotel. - Wash, dry, iron and fold collected linens. - Deliver the clean linen back to the respective places in which it was collected. - Maintain a record of the inventory of cleaning products. - Clean and maintain the laundry equipment and laundry carts. - Inform supervisor of any missing articles. WORKING CONDITIONS Must have ability to: - Able to work independently. - Carry heavy loads of linen around the hotel to the laundry department. - Understand the usage of the equipment to include washing machines and dryers. - Work in an environment where it is wet and humid. - Stand, walk, and remain on feet and perform duties throughout entire shift. JOB QUALIFICATIONS One year laundry experience preferred. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino
Job ID
2018-1879
Status
Regular Full-Time
Department
Housekeeping
From the brand that rocks the world, a career that rocks yours!         POSITION SUMMARY The incumbent in this position is responsible for maintaining security protection, which includes money transactions, public relations, assisting guests/customers and employees as needed and maintaining order. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.) - Maintain order on Hard Rock Hotel and Casino Lake Tahoe property at all times. - Assist sick or injured patrons and employees; performs CPR as necessary. - Assist Games and Slots department in removing drop boxes. - Attend all safety/first aid training classes. - Report unsafe or hazardous conditions. - Assist patrons and employees on directions and proper procedures. - Check identification of all persons that appear to be under 21 years of age. - Compose accident/incident reports and witness statements when necessary. - Operate company vehicles in a safe manner. - Perform fills, credits, exchanges and marker transfers procedures for departments as needed which could weigh 50 lbs. or more. WORKING CONDITIONS Must have ability to: - Spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels and smoke, the severity of which depends upon customer volume. - Communicate effectively at all times, with customers as well as all levels of employees. - Read and write legible reports. - Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations. - Lift, push and pull drop boxes and money carts, and be able to assist sick or injured customers and employees. - Work in varying weather conditions, proper clothing provided. JOB QUALIFICATIONS Must have effective communication skills. Must be bondable with no felony convictions. Must have valid Nevada driver’s license. Must be able to write clear, accurate and concise reports.CPR Certificate and bloodborne pathogen training required. The skills required of this position can typically be acquired through two months of on the job training, or through related experience. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino      
Job ID
2017-1840
Status
Regular Full-Time
Department
Security
POSITION SUMMARY The incumbent in this position is responsible for a section or area of slots, as assigned, and directs the activities in this area.   GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.) - Ensure assigned area is neat and clean. - Monitor slot equipment in order to maintain proper use and maintenance. - Monitor and pay jackpots and fills slot machines. - Enroll gaming patrons in player’s club. - Assist Slot Floor Supervisor with fills and maintenance of all change machines. WORKING CONDITIONS Must have ability to: - Work and communicate effectively at all times with all levels of employees and customers. - Requires the ability to distinguish between different denominations of currency in order to pay off jackpots. - Review and comprehend all necessary documentation. - Effectively and efficiently move around work area. - Lift and move up to 20 pounds. - Provides change for Casino Patrons. - Spend majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. JOB QUALIFICATIONS Demonstrated familiarity with Slot Operations and knowledge of how slot machines operate preferred. On-the-job training will be provided. Must have possess excellent guest service skills.   REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management.
Job ID
2017-1869
Status
Regular Full-Time
Department
Casino Operations
From the brand that rocks the world, a career that rocks yours!      POSITION SUMMARY The incumbent in this position is responsible for protecting Company assets and performing surveillance duties to ensure State and Federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and soft and hard count rooms. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.) - Observe and report any and all gaming violations and/or thefts of the Hard Rock Hotel and Casino Lake Tahoe property and ensures that these are video taped. - Operate monitor room equipment, including basic computer functions. - Participate in court actions relating to gaming violations. - Efficiency in using two blackjack card counting systems. - Learn all games in use on property and all procedures and cheating indicators of such games. - Write proper reports as needed. - Read and understands Title 31 rules and laws. - Respond to surveillance supervision and gaming control requests. - Respond to requests of all other departments when necessary. - Maintain a neat and organized work area. - Perform work in an honest and trustworthy manner. - Maintain confidentiality within the set guidelines. - Perform Player evaluations via computer while furthering knowledge of surveillance operations, when necessary. - Rewind and change video tapes for each video recorder (number varies). - Place removed tapes into storage racks. - Set out video tapes for oncoming shift. - Additional duties as assigned. WORKING CONDITIONS Must have ability to: - Spend part of shift working on casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends on customer volume. - Communicate effectively with co-workers and management.  - Work alone is often the case in this department. - Sit for long periods of time.  - Observe and identify suspected cheaters and cheating techniques. Must have 20/20 corrected vision. - Work in close quarters. - Operate all Surveillance equipment. - Perform basic mathematical and computer functions. JOB QUALIFICATIONS Knowledge of all table games. Good dexterity is needed to operate the equipment. Independent judgement that is in the best interest of the Hard Rock Hotel and Casino Lake Tahoe. Good communication and telephone skills. Professional and investigative attitude. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino
Job ID
2018-1875
Status
Regular Full-Time
Department
Surveillance
From the brand that rocks the world, a career that rocks yours!      POSITION SUMMARY   The incumbent in this position is responsible for supervising all daily activities of the Surveillance Department, including training and ensuring the effective protection of assets and compliance with gaming regulations.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)   - Assist in hiring, training, motivates, evaluates and supervises staff to ensure adequate staffing levels and that employees receive adequate guidance and resources to accomplish established objectives. - Participate in any court actions relating to gaming violations in order to represent facts as obtained by department. - Review and maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access. - Report all observed violations of gaming regulations to the Surveillance Director in order to adhere to company reporting requirements and the Gaming Control Board. - Perform job duties and responsibilities of Agent as required.  See job description for Agent position. - Perform Player evaluations via computer while furthering knowledge of surveillance operations. - Rewind and change video tapes for each video recorder (number varies). - Place removed tapes into storage racks. - Set out video tapes for oncoming shift. - Additional duties as assigned. WORKING CONDITIONS   Must have ability to: - Communicate effectively with agents, co-workers, as well as management.  - Look over players and observe cheating techniques, must have 20/20 corrected vision. - Work on the casino floor, and may be subject to varying levels of noise, smoke, and crowds, the severity of which depends on customer volume. - Demonstrate cheating techniques, operate computer equipment, etc.   JOB QUALIFICATIONS   Knowledge of gaming operations, rules and regulations. Knowledge and understanding of daily games, statistical games reports, and daily games reports. This knowledge and these abilities are typically acquired through the completion of a high school education, as well as through a minimum of two years surveillance experience.  Previous supervisory experience is helpful.   REGULATORY AND COMPLIANCE RESPONSIBILITIES   In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management. The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino    
Job ID
2017-1849
Status
Regular Full-Time
Department
Surveillance
From the brand that rocks the world, a career that rocks yours!    POSITION SUMMARY   The incumbent in this position is responsible for accurate verification of goods, supplies, and assets delivered to and shipped from the Hard Rock Hotel and Casino Lake Tahoe receiving dock, in accordance with company policies and procedures.   GENERAL ACCOUNTABILITIES   (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)   - Verify appropriate receipt of goods, supplies, and assets delivered; verifies quantities ordered and specification of products by using computer system documentation. - Maintain departmental shipping/receiving logs to ensure accurate tracking. - Resolve shipping/receiving problems by communicating with Purchasing and/or supervisory personnel. - Responsible for performing all receiving dock operational functions including receiving, shipping, and delivery of goods to appropriate departments.   WORKING CONDITIONS   Must have ability to: - Physically function, as incumbent is required to perform a number of different duties including, but not limited to; lifting, pushing, carrying, and pulling loads of up to 100 pounds. - Walk, squat, stand, and twist so as to be able to lift, load and unload items. - Reach, climb, carry, bend, and balance are necessary for the loading and unloading of items. - Communicate effectively with co-workers and clientele, in both verbal and written form.   JOB QUALIFICATIONS   Computer entry experience helpful but not required. These skills are typically acquired through two months on the job training and/or through related experience. REGULATORY AND COMPLIANCE RESPONSIBILITIES   In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:   - Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe. - Perform the duties described in compliance with local laws and regulations. - Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. - Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department. - Consult Internal Control Procedures and Policy Manuals for guidance. - Report illegal activity to Security or the appropriate levels of Management       The Hard Rock Casino Lake Tahoe--System of Internal Control Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino              
Job ID
2017-1866
Status
Regular Full-Time
Department
Purchasing